0tk10 Privacy Policy

1. Information We Collect

0tk10 collects personal data from players in Bangladesh through several channels: directly during account registration, through your interactions with the platform, and automatically via technical systems as you browse and play. The categories of data we collect are described below.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you voluntarily provide us with personal information. This includes:

• Identity data: Full legal name, date of birth, gender
• Contact data: Email address, mobile phone number (Bangladesh), city or district of residence (e.g., Dhaka, Chittagong, Sylhet)
• Account data: Username, password (stored in hashed form only — never in plain text), account preferences and settings
• KYC documents: Scanned or photographed copies of your National Identity Card (NID), passport, driving licence, or proof of address (utility bill, bank statement)
• Payment data: Your registered bKash number, Nagad number, Rocket number, Upay account reference, or Bangladeshi bank account details (account number, bank name, branch). Full card numbers are never stored by 0tk10 — these are handled directly by our certified payment processor.
• Support communications: The content of messages, emails, or live chat conversations you have with the 0tk10 support team, including any attachments or screenshots you share

1.2 Information Collected Automatically

When you access the 0tk10 platform, our servers and analytics systems automatically collect certain technical data. This data is used primarily for security, fraud prevention, and platform performance purposes:

• Device data: Device type, operating system, browser type and version, screen resolution
• Network data: IP address, approximate geographic location derived from IP, internet service provider (ISP)
• Session data: Pages visited, time spent on each page, clickstream data, bet history, game session logs
• Cookie data: Information stored in cookies, session tokens, and similar tracking technologies (see Section 4 for full details)

1.3 Information from Third Parties

In some circumstances, 0tk10 may receive personal data about you from third-party sources. These include:

• Identity verification and fraud prevention providers who confirm or flag the accuracy of information you have submitted
• Payment processors who confirm successful or failed transactions without transmitting full payment credentials
• Industry self-exclusion registers, where permitted and applicable, to help us comply with responsible gaming obligations

2. How We Use Your Data

0tk10 uses the personal data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we process your personal data are as follows.

2.1 Account Management and Service Delivery

The core purpose for which your data is processed is to provide you with the 0tk10 platform services. This includes creating and managing your player account, verifying your identity, processing deposits and withdrawals via bKash, Nagad, Rocket, and Bangladeshi bank transfers, recording and settling bets and game rounds, and providing customer support.

2.2 Legal and Regulatory Compliance

0tk10 is required to process certain personal data in order to comply with applicable legal and regulatory obligations. These include:

• Know Your Customer (KYC) and identity verification procedures
• Anti-money laundering (AML) screening and transaction monitoring
• Age verification to ensure all players are 18 years or older
• Record-keeping obligations as required by applicable law
• Responding to lawful requests from law enforcement or regulatory authorities

2.3 Security and Fraud Prevention

We process technical and behavioural data — including IP addresses, device fingerprints, and session logs — to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. This processing is essential to protect both the platform and the interests of legitimate players.

2.4 Platform Improvement and Analytics

Anonymised and aggregated usage data is analysed to understand how players interact with the platform, which games are most popular, and where the user experience can be improved. This analytics processing does not involve making decisions about individual players and uses data that cannot reasonably be used to identify any specific person.

2.5 Responsible Gaming Monitoring

0tk10 processes account activity data — including deposit frequency, bet sizes, session duration, and self-imposed limits — to monitor for signs of problem gambling behaviour. This processing is carried out in furtherance of our responsible gaming obligations and is designed to protect the welfare of our players. For more information, please see our Responsible Gaming page.

2.6 Marketing Communications

Where you have given us explicit consent to do so, we may use your email address or mobile number to send you promotional communications about 0tk10 bonuses, seasonal offers (such as Eid, Pohela Boishakh, and BPL promotions), and new features. You may withdraw your consent and opt out of marketing communications at any time by contacting support or updating your account communication preferences.

3. Data Sharing & Disclosure

0tk10 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

3.1 Service Providers and Data Processors

We engage trusted third-party service providers to help us operate the 0tk10 platform. These providers process data strictly on our behalf and under our instructions. Categories of service providers who may process your data include:

3.2 Legal Disclosures

0tk10 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or lawful governmental request. In such cases, we will disclose only the minimum amount of data necessary to comply with the legal obligation and, where legally permitted, will notify you of such a disclosure.

3.3 Business Transfers

In the event that 0tk10 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may form part of the transferred assets. In such circumstances, we will provide advance notice to affected players and ensure that the receiving party is bound by privacy obligations no less protective than those set out in this Policy.

4. Cookies & Tracking Technologies

0tk10 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and gather anonymised analytics. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, maintain your login session, and remember your preferences. Cookies cannot execute code, carry viruses, or access other information on your device.

4.2 Categories of Cookies Used by 0tk10

4.3 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling strictly necessary or security cookies may prevent you from logging into your 0tk10 account or completing transactions. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

5. Data Security & Retention

Protecting the personal data of our players is a core operational priority at 0tk10. We implement a layered set of technical and organisational security measures to guard against unauthorised access, accidental loss, alteration, or disclosure of your data.

5.1 Technical Security Measures

• TLS/SSL Encryption: All data transmitted between your device and our servers is encrypted in transit using TLS 1.2 or higher
• Password Hashing: Passwords are never stored in plain text. We use industry-standard cryptographic hashing with salting to protect account credentials
• Access Controls: Access to personal data within 0tk10's internal systems is restricted to staff members who require it to perform their specific job functions, enforced through role-based access controls (RBAC)
• Infrastructure Security: Our platform servers are hosted in secured data centres with physical access controls, intrusion detection systems, and regular security audits
• Payment Data Isolation: Full payment credentials (card numbers, mobile banking PINs) are never processed or stored by 0tk10 — all payment transactions are handled by our certified payment processor partners

5.2 Data Retention Schedule

0tk10 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

5.3 Data Deletion and Anonymisation

At the end of the applicable retention period, personal data is either securely and permanently deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual player. Where a player submits a deletion request (see Section 6), we will process the request within 30 days, subject to any overriding legal retention obligations.

6. Your Privacy Rights

0tk10 respects your rights over your personal data. As a player, you hold the following rights with respect to the personal information we hold about you. To exercise any of these rights, please contact our support team at [email protected].

6.1 Right of Access

You have the right to request a copy of all personal data that 0tk10 holds about you. We will provide this information within 30 days of receiving a verified request. The data will be provided in a structured, commonly used, machine-readable format where technically feasible.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data directly through your account settings. For data that cannot be self-corrected (such as KYC-verified identity data), please contact our support team with the correct information and supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that certain data must be retained to comply with legal obligations (see the retention schedule in Section 5.2), and such data cannot be deleted on request until the mandatory retention period has elapsed.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint you have raised is being investigated.

6.5 Right to Withdraw Marketing Consent

Where we process your data for marketing purposes on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the consent was withdrawn. To opt out of all marketing communications, contact support or update your notification preferences in account settings.

7. Third-Party Services

The 0tk10 platform integrates with third-party services to deliver game content, process payments, and protect the integrity of the platform. This section describes how these integrations interact with your personal data.

7.1 Game Providers

0tk10 offers games developed and operated by certified third-party studios, including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi. When you launch a game, a session token is passed to the relevant provider to authenticate your session and credit winnings to your account. These providers operate under their own privacy policies and data processing agreements. 0tk10 ensures that all game provider integrations are governed by data processing contracts that restrict provider use of player data to game session management only.

7.2 Payment Service Providers

Deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer are handled by dedicated payment service providers. These providers are certified financial institutions and are subject to their own regulatory obligations. 0tk10 shares only the minimum data necessary for transaction processing — typically a transaction reference, amount, and account identifier — and does not transmit KYC document data to payment providers.

7.3 No Third-Party Advertising Networks

0tk10 does not integrate with third-party advertising networks or permit advertising cookies on its platform. We do not use pixel tracking, retargeting scripts, or social media trackers that would allow external platforms to monitor your activity on 0tk10. Our analytics are conducted using first-party data only.

8. Policy Updates & Contact

0tk10 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify registered players by email and display a notice on the platform. The "Last Updated" date at the top of this page will be revised accordingly.

8.1 Continued Use as Acceptance

Your continued use of the 0tk10 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact support to request account closure and data deletion.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 0tk10 handles your personal data, please contact our privacy team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.